Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer or shipping defect. You must return the item within 7 days of your purchase.

 

1. Please email lucidhandmade@gmail.com to request a refund. Customer is responsible for return cost unless there is a manufacturer or shipping defect.

 

2. Mail your returned item to:

     Lucid Queen

     524 Rendezvous Rd

     Acworth, GA 30102

 

3. Include in your package a signed letter stating the reason for your return.

4. Refund will be processed upon receiving returned item.

 

Return Exceptions

 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Restocking Fee

 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

 

Exchanges are accepted within 7 days of receiving item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.